Q. Some of this is repetitive …. What can be done? A. Over use of the workbooks can become repetitive; try using your own resources or use discussion or observation as the assessment method.     Q. How do you know what’s right and wrong as an answer? A. There are no guidelines, you must make the decision, ask yourself, is it sufficient reliable and authentic and does it cover the outcome. However if you require support to make the decision get in touch or ask on the forum.     Q. Is there any particular order? A. No, but it is expected that the Resettlement Issues Unit is the first.     Q. Where and how are they implemented in organisations such as mine? A. Each organisation will find their own model. Amber is happy to advise and hold implementation meetings if necessary.     Q. What’s the turn around time for a certificate? A. About a month if all is in order.     Q. If done in a group session, does it matter if they all have the same answers? A. If they have all done the same exercise at the same time they may have similar “answers”, in this case you will have to decide if the answer can be attributed to the student. If you have observed their performance then this is your decision. If you have not it would be expected that you check their ability through discussion.     Q. Is there a list that we can see that says what the client has done? A. Amber has a record of the achievement of students. Otherwise contact the organisation they were with before you.     Q. Will you check everything that we send in? A. Yes.     Q. Will you come back to us if it is wrong? How? What happens if the client has already left us? A. We will definitely come back to you. The process is a friendly moderation process so we will return the unit if necessary with written constructive feedback. If the client has left, the level of insufficiency would guide what was needed to happen, for instance it may be possible to use a written statement from the worker/assessor.     Q. How long should it take us to mark? A. If you use the checklist as you go along the time is minimal. Also as you become more skilled or used to the process the time burden will diminish.     Q. Are there answer sheets? A. No, however there are examples of completed work.     Q. How long should the training take? A. This is down to the skill level of the student, and their ability. For some the process is merely one of accreditation as they have the majority of the knowledge etc. others will have a greater need and therefore will take longer.     Q. If their numeracy and literacy is bad – can we help them write? Will they be penalised for this? A. Scribing for the client is fine as long as both parties sign it. No one will be penalised.     Q. I sent my submission more than a month ago and was informed that all was OK, however I have not received any certificates? A. You need to contact Amber and give the details of the units you submitted, occasionally certificates are held back until invoices have been paid. Providers often guard against this situation by pre paying for a set number of accreditations. This then allows us to send out certificates ASAP. A rapid turnover of certificates is key to maintaining motivation with service users and staff alike.